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    We hope this page will help you get the answers you're looking for - as quickly as possible

    to check stock
    & availability
    The quantity shown on our website as 'available for same day despatch' is the most-to-date information we have access to.

    If our site says '0 in stock - out of stock' and a restock date, this is the most up-to-date information we have. This will change as we get fresh information from suppliers, but we can't get any more details.

    If our site says 'Manufacturer cannot provide a restock date' it may be the product is discontinued. It's best to Check with manufacturer. We are not notified when products are discontinued.

    For notification of when a product comes back in stock, enter your email address in the 'notify me' box on the product page. We will automatically notify you when the product becomes available.
    Please don't call or email
    for product
    help & advice
    Our team are not technically trained, we sell over 100,000 products and believe it's not possible to train them to a high standard on so many products.

    We believe 'no advice is better than bad advice' and would rather point you in the direction of the best help. We have manufacturer contact details for the brands we sell. They should be the best people to help you.
    Please don't call or email
    to place an order
    Sorry, orders can only be placed online. Orders cannot be taken over the phone or via email

    We don't offer 30 day accounts or ship outside the UK
    Please don't call or email
    for help ordering
    online
    Our customer service team can help if you have a problem placing an online order. You can telephone Monday to Friday 9am - 5pm on 0114 292 2930
    Please call or email
    to ask about an
    existing order
    To check the status of your order, use our online order tracking

    If online tracking can't help, rather than wait on the phone while we track your parcel email order tracking and we will mail you back with the details.

    For other existing order enquiries, send an email. You can also telephone our customer service team Monday to Friday 9am - 5pm on 0114 292 2930
    Please call or email
    for technical
    support
    Our team are not technically trained and will not be able to help you set up your product or help with compatibility issues.

    For technical support contact the manufacturers technical support teams
    Please don't call or email
    to return a
    product
    Full details on how to return a product can be found in our returns section.

    if you think your product may be faulty please contact the manufacturer in the first instance. Many problems can be resolved with a phone call to the manufacturers dedicated technical support team. If they find a fault they will issue a reference number that will greatly speed up any return required.
    Please refer to our returns section